This unit describes the skills and knowledge required to evaluate and develop small business operations.

It applies to individuals who operate a small business which stands alone, or that is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to evaluating and developing business operations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives
Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors
Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria
Develop operational KPIs that align with the business plan
Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance
Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets
Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible
Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints
Provide goods or services in accordance with established legal, ethical cultural and technical standards
Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible
Apply quality procedures to address product or service and customer requirements
Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives
Review and document systems and structures, with a view to more effectively supporting business performance
Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system
Update operational policies and procedures to incorporate corrective action
Review and adjust business operations to increase business success, in accordance with business goals and objectives
Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives
Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Assessment Cover Sheet

BSBSMB420 - Evaluate and develop small business operations

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBSMB420 - Evaluate and develop small business operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: